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row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ mobile_bg_img_hidden=”yes” tablet_bg_img_hidden=”no”][vc_column][testimonials sync_parent_id=”wd_6675536e7ce46″][/testimonials][vc_empty_space height=”15px”][vc_single_image image=”1140434″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” parallax_scroll=”no” woodmart_inline=”no” link=”https://www.facebook.com/share/ksv3Exr9BHCBMYwQ/”][/vc_column][/vc_row][vc_row][vc_column woodmart_parallax=”0″ parallax_scroll=”no” offset=”vc_hidden-lg vc_hidden-md” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_sticky_column=”false” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_single_image image=”24718″ img_size=”” alignment=”center” css_animation=”slideInLeft” parallax_scroll=”no”][/vc_column][/vc_row][vc_row][vc_column css_animation=”wd-slide-from-left” woodmart_parallax=”0″ parallax_scroll=”no” offset=”vc_hidden-sm vc_hidden-xs” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_sticky_column=”false” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_single_image image=”24722″ img_size=”” css_animation=”slideInLeft” parallax_scroll=”no”][/vc_column][/vc_row][vc_row woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ mobile_bg_img_hidden=”yes” tablet_bg_img_hidden=”no”][vc_column][testimonials sync_parent_id=”wd_6675536e7ce46″][/testimonials][testimonials style=”boxed” sync_parent_id=”wd_6675536e7ce46″ hide_pagination_control=”yes”][testimonial image=”24779″ name=”Spyro” title=”Lynette Knight” img_size=”100×100″]My Dragon loves all the food from the Silkworm Store, it is always fresh and packaged well.  What I really found incredibly useful was the monthly subscription.  I never have to think about what to order anymore or face my Dragon when he has no live food! This has made a huge difference in my life and now I can get on with other things without the worry of when or where to get his food.[/testimonial][testimonial image=”24780″ name=”Norman the Veiled Chameleon” title=”Doug Martin” img_size=”100×100″]I have been using Silkworm Store for some time now and find their products to be in excellent condition on arrival. I get an email to let me know my order is due/been dispatched, it’s always on time and as I said in really good condition.

I’m very pleased with the products and service, five stars[/testimonial][testimonial image=”28255″ name=”Piers” title=”Piers Brady” img_size=”100×100″]Love the service, makes life simple as another thing I don’t have to worry about. I’m certain my chameleons enjoy their treats every two weeks.[/testimonial][testimonial image=”2835″ name=”Sarah Toyne” img_size=”100×100″]As a regular subscriber of silkworm store I find it to be a very convenient way to get my beardies live food. Deliveries are well packaged and I’m informed when my order is despatched.  Fab service and would 100% recommend.[/testimonial][testimonial image=”2834″ name=”Sally Winton” img_size=”100×100″]I have never had a problem ordering, changing my subscription on the site and someone is always there to live chat if I need help, when I do its easily sorted by 1 of the team. With this service its one of the cheapest and quickest live food ordering online..and I will continue to do so as the subscription is a cheaper alternative, especially when the bearded dragons are a little fussy, so you can change and add, even right up to the order being dispatched..Thankyou to the silkworm store[/testimonial][testimonial image=”2535″ name=”Mike Ransom” img_size=”100×100″]Can happily recommend the Silkworm store, they always provide a quality service and our reptiles couldn’t be happier when feeding day rolls around! Even when there was an issue at the hands of the Royal Mail, Thomas remained professional and was able to compensate us to our satisfaction and kept in touch until the issue was resolved![/testimonial][/testimonials][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row][vc_column woodmart_parallax=”0″ parallax_scroll=”no” offset=”vc_hidden-sm vc_hidden-xs” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_sticky_column=”false” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_single_image image=”25872″ img_size=”full” css_animation=”slideInLeft” parallax_scroll=”no”][/vc_column][/vc_row][vc_row][vc_column woodmart_parallax=”0″ parallax_scroll=”no” offset=”vc_hidden-lg vc_hidden-md” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_sticky_column=”false” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_empty_space height=”90px” woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″ woodmart_hide_extra_small=”0″][vc_single_image image=”25863″ img_size=”medium” alignment=”center” css_animation=”slideInLeft” parallax_scroll=”no”][/vc_column][/vc_row][vc_row][vc_column woodmart_text_align=”center” woodmart_css_id=”62cc226920af4″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MmNjMjI2OTIwYWY0Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][vc_column_text css=”” woodmart_inline=”no” text_larger=”no”][product_table include=”20680,20693,20715,113886,20741,113904,113900,20759,20775,20778,20779“]

 [/vc_column_text][vc_btn title=”CHECKOUT” style=”3d” color=”purple” size=”lg” align=”right” link=”url:https%3A%2F%2Fwww.silkwormstore.co.uk%2Fcheckout%2F|title:Checkout||”][vc_images_carousel images=”97334,97335,97336,97337,97338,97339″ img_size=”full” onclick=”link_no” autoplay=”yes” wrap=”yes”][/vc_column][/vc_row][vc_row][vc_column woodmart_parallax=”0″ parallax_scroll=”no” offset=”vc_hidden-lg vc_hidden-md” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_sticky_column=”false” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_empty_space height=”90px” woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″ woodmart_hide_extra_small=”0″][vc_single_image image=”3064″ img_size=”” alignment=”center” css_animation=”slideInLeft” parallax_scroll=”no”][/vc_column][/vc_row][vc_row][vc_column woodmart_parallax=”0″ parallax_scroll=”no” offset=”vc_hidden-sm vc_hidden-xs” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_sticky_column=”false” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_single_image image=”24746″ img_size=”full” parallax_scroll=”no”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][woodmart_title align=”left” title=”Frequently Asked Questions” subtitle=”Livefood Subscriptions”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true”][vc_tta_section title=”How do I redeem the new subscription pack?” tab_id=”1551384343543-1466c521-ef38″][vc_column_text css=”” text_larger=”no” woodmart_inline=”no”]

The New Subscription Pack is exclusively for new subscription customers! To redeem your kit, simply use the code NEWBIE at checkout, and we’ll include it with your order.

Please note that the minimum order value to qualify for the New Subscription Pack is £15, including shipping.

If you’ve had a subscription with us before, don’t worry—you can still get yours by doing the following: Recommend us to a friend, and when they sign up using the code NEWBIE, they just need to mention your name in the checkout notes. As a thank-you for spreading the word, we’ll send you a New Subscription Pack too!

[/vc_column_text][vc_raw_html css=”” el_id=”sticker” el_class=”sticker”]JTNDaW1nJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuc2lsa3dvcm1zdG9yZS5jby51ayUyRndwLWNvbnRlbnQlMkZ1cGxvYWRzJTJGMjAyNSUyRjAxJTJGc3RpY2tlci02MDB4NjAwLmdpZiUyMiUyMGFsdCUzRCUyMnN0aWNrZXIlMjIlMjB3aWR0aCUzRCUyMjI1MCUyMiUyMGhlaWdodCUzRCUyMjI1MCUyMiUzRQ==[/vc_raw_html][/vc_tta_section][vc_tta_section title=”Can I choose my subscription rewards?” tab_id=”1736941314652-21a09a1d-7dff”][vc_column_text css=”” text_larger=”no” woodmart_inline=”no”]

Absolutely! We run a poll each month in our Facebook group for customers to take a vote on what you would like to receive for the upcoming months rewards. We offer some very exclusive, subscriber only subscription rewards, decor pieces, seasons items, high value livefood, supplements and more.. You will receive an email with each order as you qualify for the different rewards to inform you that they have been packed with your order 🙂

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I add the rewards to my subscription?” tab_id=”1550861820724-98e3b3e5-ae13″][vc_column_text text_larger=”no” woodmart_inline=”no”]

This is all done automatically for you! We currently have 3 tiers, £20 overall monthly item spend (thats just £5 per week on livefood). £40 and £50 rewards.

When/If you reach the monthly spend which qualifies you for the subscription rewards, they will be automatically added to your renewal and you will see the rewards on your subscription renewal email.

Please note that when you qualify for a reward, the system will not add this rewards again for you until 30 days after your last reward was redeemed, to ensure that rewards are received monthly for qualifying orders.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How does my Livefood Subscription renew each week/month?” tab_id=”1548852906936-d20cbd71-aa09″][vc_column_text text_larger=”no” woodmart_inline=”no”]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I cancel/pause my Livefood Subscription?” tab_id=”1548852906936-142a320b-dfa0″][vc_column_text text_larger=”no” woodmart_inline=”no”][/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I alternate when my livefood arrives?” tab_id=”1548853002426-acaf1da7-b0b3″][vc_column_text text_larger=”no” woodmart_inline=”no”]Absolutely! You can order some livefood to order once per week and others to arrive, fortnightly or maybe monthly. Whatever works best for you.

Just choose the shipping frequency (i.e every week, 2 weeks or month, when adding items to your cart).

We can also offer any period of renewals that you may like if you want something more customised to your needs. We can also change the renewal frequency of an existing subscription too.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to order at the start of the month for the best chance of getting the most rewards?” tab_id=”1552140349739-2a2dfd33-9bf5″][vc_column_text text_larger=”no” woodmart_inline=”no”]

The rewards are calculated by our system looking up the order spend in the previous 30 days for every time a subscription order comes to us, not by spend per calendar month, this way we make sure that your rewards are calculated over 30 days regardless of when you place your order.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will my Livefood Subscriptions arrive?” tab_id=”1548853005347-8a7d5a96-0e45″][vc_column_text text_larger=”no” woodmart_inline=”no”]You will receive a confirmation email when a subscription order/renewal comes to us, we will then ship your order right away (shipping days are Mon-Thu with a 1PM same day cut off). We send orders via Royal Mail 24 Tracked unless you choose a next day express option. All being well with Royal Mail you can expect your order to arrive the following day.

You will receive a dispatch confirmation email when your order is dispatched each time too.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I need my parcel left in a shed/garage or with a neighbour etc as I won’t be at home to receive it?” tab_id=”1550069512262-b6d3c69e-4dbf”][vc_column_text text_larger=”no”]No problem! When you place your Livefood Subscription order, simply put a note on the order at the checkout for any specific requirements you have and we will take care of that for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”If I’m going on holiday or am away for my next shipment, can I skip a delivery?” tab_id=”1567955480458-fa58a909-82e8″][vc_column_text text_larger=”no”]Its very simple to skip a shipment if you need to, just access your subscription from the ‘my account’ dashboard and when viewing your subscriptions simply choose to ‘skip next delivery’ and your next order wont be sent, or charged for.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_column_text]

If you have any questions at all, please drop us a message and we’ll be happy to help!

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