Terms of Service for Silkworm Store
Effective Date: 1/7/2023
Welcome to Silkworm Store. By accessing or using our website (https://silkwormstore.co.uk) and communicating with us via WhatsApp or other channels, you agree to the following Terms of Service. Please read them carefully.
1. Acceptance of Terms
By using our services, including our WhatsApp communication channel, you confirm that you are at least 18 years old or have permission from a parent or guardian, and that you accept these terms in full. If you do not agree, please do not use our services.
2. Our Services
Silkworm Store provides live feeder insects, supplements, and related products primarily for reptile and invertebrate pet owners. We also offer subscription services and support through platforms such as WhatsApp.
3. Orders and Payments
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All orders placed through our website are subject to availability and acceptance.
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Prices are listed in GBP and include VAT unless stated otherwise.
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Payment must be received before an order is processed and dispatched.
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Subscription services will renew automatically unless cancelled prior to the next billing cycle.
4. WhatsApp Communication
By initiating a conversation with us via WhatsApp, you consent to receive messages from us regarding your orders, support inquiries, and occasional product updates.
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You can opt out of receiving WhatsApp communications at any time by replying with “STOP.”
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WhatsApp interactions may be subject to Meta’s Terms of Service and Privacy Policy.
5. Returns and Refunds
Our returns policy varies depending on the product type. For full details, please visit:
silkwormstore.co.uk/terms-conditions/
Live insects are exempt from returns due to their perishable nature, but we will work with you to resolve any issues.
6. Intellectual Property
All content on our website, including images, logos, text, and product designs, are the intellectual property of Silkworm Store unless otherwise stated. You may not copy, distribute, or use any content without our written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Silkworm Store will not be liable for any indirect or consequential loss arising out of the use or inability to use our products, website, or WhatsApp services.
8. Modifications to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page and will take effect immediately upon publication.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Silkworm Store
Email: info@silkwormstore.co.uk
Website: https://silkwormstore.co.uk
11. WhatsApp Data and Deletion Requests
We respect your privacy and your right to control your personal data. If you have interacted with us via WhatsApp and would like to request deletion of any data associated with those conversations, please follow these steps:
How to Request Deletion:
- Send a message on WhatsApp to our business number with the phrase: “Request WhatsApp Data Deletion”
- Alternatively, email us at info@silkwormstore.co.uk with:
- Your full name
- The phone number used in the WhatsApp chat
- A brief note confirming you’d like your data deleted
What Happens Next:
- We will verify your request and confirm deletion within 30 days.
- Deletion includes message history, order-related WhatsApp logs, and any metadata stored in our systems related to that communication.
- Some transactional data (such as invoices) may be retained if required by law (e.g., for tax or auditing purposes).
For more information about how we handle your data, see our Privacy Policy.
